Clarabelle - Healthwise

#value-sensitive research & design | #mobile | #health management

Healthwise

Healthwise is a secure mobile platform designed to centralize personal health and medical information, giving users a clear, accessible, and bird’s-eye view of their health. By creating a unified health hub, Healthwise aims to empower users to take control of their wellness, reduce barriers to accessing critical medical resources, and promote informed decision-making. The app supports overall wellbeing by providing a reliable and accessible space for users to manage their health confidently and responsibly.

Visit Prototype

Full Case Study

Role

Project Manager, UX/UI Designer

team

2 Researchers & Designers (including myself)

timeline

April - May 2024 (8 weeks)

industry

B2B2C

WHAT I DID

THE BRIEF

∙ CONCEPTUAL INVESTIGATION
∙ DIRECT AND INDIRECT STAKEHOLDER analysis
∙ VALUE DEFINITIONS and VALUE SOURCES ANALYSIS
∙ HARMS AND BENEFITS analysis
∙ EMPIRICAL INVESTIGATION
∙ value-oriented SEMI-STRUCTURED INTERVIEWs
∙ LITERATURE REVIEW and market research
∙ APP MAP
∙ WIREFRAMES
∙ value-oriented interactive PROTOTYPE

The goal of healthwise was to explore how a unified health platform could empower individuals to manage their health and wellness and access critical medical resources. Unlike traditional UX/UI design projects, the primary focus of this particular project was on value-sensitive research, using both conceptual and empirical investigations to understand the needs, values, and potential impacts on users and stakeholders. This process included feature brainstorming, stakeholder analysis, value definitions, and examining potential harms and benefits, alongside empirical methods such as semi-structured interviews.

Following the research phase, my teammate and I developed an interactive high-fidelity prototype and UI kit within one week, intended to illustrate the app’s organizational structure and functional possibilities. While the prototype was fully interactive and polished, it was not tested with users, iterated upon, or deployed, as the primary objective of the project was to ground the conceptualization of the platform in rigorous research rather than finalized design outcomes. The resulting work demonstrates how value-sensitive design can inform the conceptualization and implementation of a universal health platform, ensuring that future implementations are grounded in the needs and values of both patients and healthcare providers.

Tools used

design PROCESS

RESEARCH

PROBLEM CONTEXT

Managing personal health is often complex and inaccessible, with individuals needing to navigate multiple platforms to access records, track wellness, and coordinate care.

Many people face barriers such as high costs, limited access to resources, and insufficient guidance on what health information to monitor.

COMPETITORS

VALUE DEFINITIONS AND SOURCE ANALYSIS

During our semi-structured interviews, our goal was to identify the values that individuals consider most important in a health management app. We spoke with dozens of individuals and identified key themes that consistently emerged across responses. These conversations provided critical insight into user expectations and preferences, informing how a solution could be designed to effectively meet their needs.

RESEARCH insights

We conducted semi-structured user interviews to explore individuals’ challenges and pain points in managing their healthcare. These conversations provided a clear understanding of their needs and frustrations, guiding the design of a solution to better support their healthcare management. We also conducted a thorough literature review to deepen our understanding of the problem space, examine prior research on healthcare management, and analyze existing or emerging solutions in the field.

User research insights

literature review insights

RESEARCH CONCLUSION

Our research highlights the need for a centralized, accessible hub to enable informed health management and to empower individuals to take their health into their own hands.

wireframes

value-oriented prototypE

flow: dashboard (home) and profile
The dashboard and profile serve as a central hub for personal health tracking and account management, giving users quick access to metrics like sleep, exercise, and a digital medical ID. By consolidating multiple aspects of health management into a single, cohesive interface, this flow reduces the need to navigate multiple platforms and makes it simple for users to stay on top of their wellness routines.
Values this flow addresses: availability, convenience, affordability, accessibility, user empowerment, ease of use
flow: medication management and health records
These features allow users to manage key medical information, including medical records and medications, while checking for drug interactions and setting medication reminders. This integrated approach empowers users to take ownership of their health while reducing barriers to accessing and maintaining critical health data.
Values this flow addresses: availability, convenience, affordability, accessibility, transparency, user empowerment, ease of use, privacy, security
flow: provider management and search
The provider management feature allows users to search for, save, and manage healthcare providers, as well as request appointments that require final approval from the provider. This feature enables users to reliably find verified and trusted providers, helping to bridge the gap between individuals and accessible healthcare, as well as ensure that individuals can find the care that they need.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: symptom checker
The symptom checker allows users to identify potential health issues by selecting body parts on an interactive diagram and viewing associated symptoms. This feature helps users better understand their health, bridging the gap between limited medical knowledge and access to care, without replacing professional diagnoses.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: dashboard (home) and profile
The dashboard and profile serve as a central hub for personal health tracking and account management, giving users quick access to metrics like sleep, exercise, and a digital medical ID. By consolidating multiple aspects of health management into a single, cohesive interface, this flow reduces the need to navigate multiple platforms and makes it simple for users to stay on top of their wellness routines.
Values this flow addresses: availability, convenience, affordability, accessibility, user empowerment, ease of use
flow: medication management and health records
These features allow users to manage key medical information, including medical records and medications, while checking for drug interactions and setting medication reminders. This integrated approach empowers users to take ownership of their health while reducing barriers to accessing and maintaining critical health data.
Values this flow addresses: availability, convenience, affordability, accessibility, transparency, user empowerment, ease of use, privacy, security
flow: provider management and search
The provider management feature allows users to search for, save, and manage healthcare providers, as well as request appointments that require final approval from the provider. This feature enables users to reliably find verified and trusted providers, helping to bridge the gap between individuals and accessible healthcare, as well as ensure that individuals can find the care that they need.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: symptom checker
The symptom checker allows users to identify potential health issues by selecting body parts on an interactive diagram and viewing associated symptoms. This feature helps users better understand their health, bridging the gap between limited medical knowledge and access to care, without replacing professional diagnoses.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: dashboard (home) and profile
The dashboard and profile serve as a central hub for personal health tracking and account management, giving users quick access to metrics like sleep, exercise, and a digital medical ID. By consolidating multiple aspects of health management into a single, cohesive interface, this flow reduces the need to navigate multiple platforms and makes it simple for users to stay on top of their wellness routines.
Values this flow addresses: availability, convenience, affordability, accessibility, user empowerment, ease of use
flow: medication management and health records
These features allow users to manage key medical information, including medical records and medications, while checking for drug interactions and setting medication reminders. This integrated approach empowers users to take ownership of their health while reducing barriers to accessing and maintaining critical health data.
Values this flow addresses: availability, convenience, affordability, accessibility, transparency, user empowerment, ease of use, privacy, security
flow: provider management and search
The provider management feature allows users to search for, save, and manage healthcare providers, as well as request appointments that require final approval from the provider. This feature enables users to reliably find verified and trusted providers, helping to bridge the gap between individuals and accessible healthcare, as well as ensure that individuals can find the care that they need.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: symptom checker
The symptom checker allows users to identify potential health issues by selecting body parts on an interactive diagram and viewing associated symptoms. This feature helps users better understand their health, bridging the gap between limited medical knowledge and access to care, without replacing professional diagnoses.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: dashboard (home) and profile
The dashboard and profile serve as a central hub for personal health tracking and account management, giving users quick access to metrics like sleep, exercise, and a digital medical ID. By consolidating multiple aspects of health management into a single, cohesive interface, this flow reduces the need to navigate multiple platforms and makes it simple for users to stay on top of their wellness routines.
Values this flow addresses: availability, convenience, affordability, accessibility, user empowerment, ease of use
flow: medication management and health records
These features allow users to manage key medical information, including medical records and medications, while checking for drug interactions and setting medication reminders. This integrated approach empowers users to take ownership of their health while reducing barriers to accessing and maintaining critical health data.
Values this flow addresses: availability, convenience, affordability, accessibility, transparency, user empowerment, ease of use, privacy, security
flow: provider management and search
The provider management feature allows users to search for, save, and manage healthcare providers, as well as request appointments that require final approval from the provider. This feature enables users to reliably find verified and trusted providers, helping to bridge the gap between individuals and accessible healthcare, as well as ensure that individuals can find the care that they need.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security
flow: symptom checker
The symptom checker allows users to identify potential health issues by selecting body parts on an interactive diagram and viewing associated symptoms. This feature helps users better understand their health, bridging the gap between limited medical knowledge and access to care, without replacing professional diagnoses.
Values this flow addresses: availability, convenience, affordability, accessibility, trust, transparency, user empowerment, ease of use, privacy, security

design language

Our design language is the visual identity that defines our app’s personality and sets the tone for how users interact with it. Such key visual elements and decisions shape the overall vibe and mood of our app.

#value-sensitive research & design | #mobile | #health management

#value-sensitive research & design | #mobile | #health management

Role

team

timeline

industry

WHAT I DID

THE BRIEF

Tools used

design PROCESS